Appointments

The practice operates on a 15 minute appointment schedule, but we will always endeavor to deal with emergencies, particularly for children. When making an appointment, please give our receptionist some indication of the nature of the appointment to help us allow for the necessary time and treatment. This especially applies to insurance medical examinations, workers compensation or third party issues, and referrals to a psychologist requiring the preparation of a GP Mental Health Treatment Plan. If you would like to discuss numerous issues with the doctor, please ask the receptionist to book you a longer appointment.

As it is our intention to give each individual patient the time they need, your doctor will occasionally run behind schedule. We understand that this is frustrating, but we ask for your understanding on this matter.

Please telephone the surgery as soon as possible if you cannot keep an appointment. If you forget to cancel an appointment, an non-attendance fee of $88.00 (including GST) may be charged, for which no Medicare rebate will be available.

Appointments

Before your child's first visit, please complete the new patient forms listed below and bring them with you to the appointment.

To read and/or download our Notice of Privacy Practices, please click here or request a copy when you sign in at the office.

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Medical Records

Medical records are the property of the practice.

If you are leaving the practice for any reason, please arrange for details of your new doctor to be sent to us, together with your signed consent to transfer appropriate information about your medical history, so that we can facilitate your ongoing medical care.

Fees

This is a private medical practice. All the medical services provided at this practice attract professional fees, which are set to reflect the services provided. Fees for the Department of Veteran's Affairs beneficiaries will be routinely bulk-billed. Patients holding other forms of concession cards, including pensioner concession cards, will NOT be routinely bulk billed, but concessional fees may be available.

Fee payments must always be made at the time of consultation. If you are having financial difficulties, please let your doctor know so that we may be able to make special arrangements. MasterCard, Visa and Eftpos facilities are available.

ACCOUNTS WILL NOT BE GIVEN UNDER ANY CIRCUMSTANCES

This includes fees related to Third Party and Worker's Compensation matters, which are the responsibility of the patient, and must always be settled at the time of consultation.

Information about fees for services at this practice are available upon request.

Repeat Prescriptions

It is the general policy of this practice not to issue repeat prescriptions without seeing the patient. This is true for a variety of medical and legal reasons. Occasionally, the doctor may be able to issue a prescription, provided you have seen the doctor within three months, and the prescription does not require either ACT Health Directorate or special Medicare Australia authorization. Doctors will generally not write repeat prescriptions for the oral contraceptive pill without seeing the patient.

Prescription Fee

Any prescription which is written outside a consultation will not be available for collection for 24 hours after request, and will attract a $10.00 professional fee which will be payable at the time of collection of the prescription, for which no Medicare rebate will be available.

Collection

Prescriptions will not be posted or faxed, but must be picked up from the Reception desk in person.

Referrals

A decision by the doctor to refer a patient to a specialist, allied or other health professional is an important clinical decision and is not made lightly. It is not medically appropriate, ethical or legal for a referral to be made without an appropriate consultation.

The writing of a repeat referral to a specialist for ongoing care is sometimes thought to be a trivial matter, which can be done without a consultation. The reality is that the condition that is being treated, or other inter-current medical conditions, treatments or medicines being taken may have changed since the last referral was written, and it is important that the patient is reassessed before a further referral is written. Indeed, further treatment by the same specialist or allied health professional may no longer be in a patient's best interest. A 'new' repeat referral with out-of-date information is a potentially dangerous document! For these reasons, it is the policy of the practice not to do repeat referrals without a consultation.

There are no circumstances in which a referral can legally be 'back-dated'.

Importantly, patients who need treatment by a clinical psychologist need to be aware that under Medicare rules, a referral to a psychologist can only be made after a 'GP Mental Health Treatment Plan' has been prepared by the doctor in consultation with the patient. A long appointment needs to be made via the receptionist, to allow the time for this to be done. The development of such a Plan allows the doctor to get a much better understanding of the patient's issues and needs, and make an appropriate diagnosis. Development of a Plan also involves exploring treatment options and arriving at mutual agreement about treatment goals and pathways, arrangements for reviewing progress, and for managing any unexpected setbacks which might occur. The actual referral to an appropriate psychologist is really only a small part of this process. We thus ask patients to be understanding about the process required when referral to a psychologist is needed.

Reminders and Recalls

The practice can arrange recalls or reminders to assist preventative health activities such as mammograms, pap smears, general check-ups and follow-up procedures. Please discuss this with your doctor. The practice also routinely utilizes the ACT Government's Pap Smear Registry: if you do not want your details sent to the register, please discuss this with your doctor.

Medical Students

Medical students occasionally visit the practice. Your consent to their presence will be sought prior to the consultation, and your right to refuse respected.

Complaints & Feedback

We welcome any feedback which you may have. Please feel free to discuss any issues regarding practice services with your doctor, either verbally or in writing, or leave a note in the waiting room letter box: it will be responded to appropriately.

You may also choose to contact the 'Community and Health Services Complaints Commissioner', phone 02 6205 2222, or www.healthcomplaints.act.gov.au

Privacy

The provision of quality health care is our principal concern. It requires a doctor - patient relationship of trust and confidentiality. Your doctor regards patient health information as confidential and will only collect this information with patient consent.

A patient's personal information is handled in accordance with this practice's privacy policy and consistent with privacy legislation. Patients are entitled to know what personal information is held about them, how and under what circumstances they may have access to it, why it is held, to whom and under what circumstances it may be disclosed, when consent is required for these purposes, and how it is stored.

Every effort will be made to discuss these matters with patients at the time personal health information is collected. Because there will be occasions when it is not practicable to make patients aware of these matters at the time of collection, this website outlines how this practice endeavors to protect the privacy of patients' personal health information. Best practice medical care requires appropriate knowledge of patient health information by all members of a medical team. To ensure quality and continuity of patient care, a patient's health information has to be shared with other health care providers from time to time. Some information about patients is also provided to Medicare and private health funds if relevant for billing and medical rebate purposes.

The doctors in this practice are members of various medical and professional bodies including Medical Defence organisations. There may be occasions when disclosure of patient information is required for medical defence purposes.

There are also circumstances where a medical practitioner is legally bound to disclose personal information. An example of this is the mandatory reporting of communicable diseases.

Access by Patients

A patient has the right to access their information. They may ask to view the information or ask for a copy of a part or whole of the record. While not required to give reasons for the request, a patient may be asked to clarify the scope of their request. There are some circumstances in which access may be denied but in such circumstances, the patient will be advised of the reason. A charge may be payable where the practice incurs costs in providing access. This will depend on the nature of the access requested.

The material over which the doctor has copyright may be subject to conditions that prevent further copying or publication without the doctor's permission. If a patient finds that the information held on them is not accurate or complete, the patient may have that information amended accordingly.

Parents / Guardians and Children

The right of children to privacy of their health information, based on the professional judgment of the doctor and consistent with the law, might at times restrict access to this information by parents or guardians

Complaints

It is important to us that your expectations about the way in which we handle your information are the same as ours. Please do not hesitate to discuss any concerns questions or complaints about any issues related to the privacy of your personal information with your doctor. If you are still dissatisfied, you can complain to the Federal Privacy Commissioner whose contact details are:

Federal Privacy Commissioner Level 8 Piccadilly Tower
133 Castlereagh Street
Sydney NSW 2000
Website: www.privacy.gov.au

Home Visits

Home visits or nursing home or hostel visits in the local areas are available by appointment when medically indicated, as determined by the doctor. The doctors of the practice do not stock pethidine or similar drugs for home visits.